Privacy Policy

1. Introduction: Violette Diamonds ("Violette Diamonds," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit violettediamonds.com (the "Website"), make a purchase, or interact with us in any way. By accessing or using our Website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information: name, email address, phone number, shipping and billing address, and other details you provide when placing an order, creating an account, subscribing to our mailing list, submitting a design request or contacting us.

Order Information: details of products purchased, custom design preferences and reference images you upload.

Usage Data: information about how you interact with our Website, including IP address, browser type, pages visited and access times.

Cookies and Tracking Technologies: we use cookies and similar technologies to enhance your experience, analyse site traffic and understand usage patterns.

3. How We Use Your Information

To process and deliver your orders and custom design requests.

To communicate with you about your orders, inquiries and account.

To send marketing communications where you have agreed to receive them.

To improve our Website, products and customer experience.

To comply with legal obligations and enforce our terms.

To protect the security and integrity of our operations.

4. Payment Information: Payments are processed by secure third-party payment providers. Violette Diamonds does not store full credit card details on its servers.

5. Information Sharing and Disclosure: We do not sell or rent your personal information. We may share information only with service providers who help us operate our Website, process payments and deliver orders, subject to confidentiality obligations; when required by law, regulation or legal process; or to protect our rights, property or safety, or those of others.

6. Data Security: We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention: We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

8. Your Rights: Depending on your jurisdiction, you may have the right to access, correct or delete your personal information; object to or restrict the processing of your data; withdraw consent where processing is based on consent; and unsubscribe from marketing emails at any time. To exercise any of these rights, please contact us at info@violettediamonds.com.

9. Third-Party Links: Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy: We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes acceptance of the revised policy.